Dash Cam Troubleshooting
Table of Contents
Below are steps to troubleshoot your Dash Cam.
Troubleshooting Steps
- Confirm the camera is connected to power.
- If the camera screen shows a view and remains offline on the portal, power cycle the camera by removing it from power until the screen goes black and then reconnect it.
- This can take about 2-5 minutes to complete.
- If the camera screen is black, install the camera in a different vehicle.
- If the camera comes online in the second vehicle, this suggests the power cable or wiring connection needs to be replaced.
Download the User Guide
If your camera remains offline after these steps, please contact Support.
We're here to help!
877-732-4980